Product Troubleshooting and Returns
Need to return an item? No problem. Because Lodge is available through a number of retailers, we want to make sure we’re connecting you with the right support. If your order was placed on our website, lodgecastiron.com, submit your return request below by entering the order number and email address you used to place the order below.
Submit a request
Enter your order number and the email address used to place the order.
If your items was not purchased on our website and has been damaged in use, we can also help with that.
Please email [email protected] with:
- Your name, phone, and shipping address
- Item number (found on the bottom of the cookware) or product size/color
- Where and when you purchased it
- How you typically preheat the cookware
- Photos: one of the damaged area, one of the Lodge logo
If your item was purchased new and is unused from another retailer—either in-store or online—please contact the original retailer directly for assistance with returns, exchanges, or damage / shipping claims.
Return Eligibility
- Brand-new and unused products may be returned within 30 days from the date of delivery.
- Returned items must be in their original condition, including original packaging, tags, manuals, and accessories.
- Products that are damaged, used, altered, or missing parts may not be eligible for a full refund.
Free Returns
We offer free returns for eligible products within the 30-day return period.
Customers may contact our support team to obtain return instructions and a prepaid return label if applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be processed within 3–5 business days after the returned item is received.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.